Messaging for
Logistics in India
Shipment tracking SMS, delivery OTP, driver WhatsApp coordination, and number masking — everything Indian logistics companies, courier networks, and supply chain operators need for frictionless last-mile communication.
50%
Fewer inbound status calls
< 3s
Delivery OTP speed
10K+
SMPP msgs/sec
99.9%
Platform uptime
Logistics Messaging Use Cases
From first-mile pickup to last-mile delivery confirmation.
Shipment Tracking Alerts
Automated SMS at every milestone: picked up → in transit → out for delivery → delivered. Cut inbound status calls by 50%.
Delivery OTP
Proof-of-delivery OTP sent to consignee, collected by agent on handover. Eliminates false delivery disputes.
Driver & Fleet Coordination
WhatsApp task assignment to drivers: pickup address, customer details, route. Two-way confirmation flow.
Pickup Alerts
Automated pickup scheduling confirmation and same-day reminder for B2B and e-commerce returns pickup.
Number Masking
Agent-to-customer calls via virtual number — no real numbers exposed. Essential for last-mile privacy.
Exception Alerts
Automatic SMS for delivery exceptions: wrong address, customer unavailable, RTO initiated. Triggers support workflows.
Integration Options for Logistics
SMPP v3.4
High-throughput direct carrier connection for millions of daily shipment status SMS.
REST API
Simple HTTP API for WMS, TMS, and order management integrations. JSON webhooks for delivery events.
WhatsApp Business API
Driver coordination, B2B partner communication, and rich tracking cards with map links.
Number Masking API
Last-mile agent-customer calling without exposing real numbers. PSTN and mobile fallback.
Frequently Asked Questions
How do courier and logistics companies use SMS for shipment tracking?
Logistics companies send automated SMS at each shipment milestone: order picked up, in-transit, out for delivery, delivery attempted, and delivered. Each SMS includes a tracking link. ConnexBetter's webhook integration means your WMS or TMS triggers the message automatically when a status changes — no manual sending. This cuts inbound customer calls about order status by 40–60%.
What is delivery OTP and how does ConnexBetter support it?
Delivery OTP is a one-time password sent to the consignee that the delivery agent must collect on delivery — creating proof of delivery and eliminating false delivery reports. ConnexBetter's /v1/otp/send API triggers the OTP SMS, and your delivery agent app calls /v1/otp/verify to confirm. Sub-3-second delivery means the customer has the OTP ready when the agent arrives. Used by quick-commerce and same-day delivery platforms.
Can ConnexBetter be used for driver and field agent communication?
Yes. Logistics operations teams use ConnexBetter's WhatsApp Business API to assign delivery tasks to drivers (with pickup address and consignee details), send route updates, and collect delivery confirmations via two-way WhatsApp messaging. For field service companies, agents receive job assignments and report completion via WhatsApp, removing the need for a separate field-force app.
How does ConnexBetter handle high-volume logistics SMS at scale?
For large logistics networks sending millions of SMS per day (status updates across thousands of daily shipments), ConnexBetter provides dedicated SMPP connections (v3.4) capable of 10,000+ messages per second, per-carrier routing for maximum throughput, and a 99.9% uptime SLA with multi-datacenter failover. We integrate with major WMS platforms and logistics APIs via REST or SMPP.
What is number masking and how is it used in logistics?
Number masking is a feature that lets delivery agents call customers without revealing either party's real phone number — calls are routed through a virtual number. Useful for last-mile delivery coordination: the agent calls the customer to confirm the address or get gate code without exposing personal numbers. ConnexBetter provides number masking API as part of the logistics communication suite.
Cut delivery disputes. Reduce customer calls. Automate last-mile communication.
Schedule a demo — see how ConnexBetter handles high-volume shipment SMS and delivery OTP for Indian logistics networks.