Messaging for
Healthcare in India
Appointment reminders, patient OTP, lab report delivery via WhatsApp, prescription alerts, and health insurance notifications — built for Indian hospitals, clinics, and healthtech.
40%
Fewer no-shows with reminders
< 3s
OTP delivery
98%
WhatsApp open rate
99.9%
Platform uptime
Healthcare Messaging Use Cases
From appointment booking to post-discharge follow-up.
Appointment Reminders
3-touch reminder sequence: booking confirmation, 24-hour reminder, 2-hour reminder. Reduce no-shows by up to 40%.
Patient Portal OTP
Sub-3-second OTP for patient login on teleconsultation apps, EMR portals, and pharmacy platforms. Voice fallback for elderly.
Lab Report Delivery
Automated PDF report delivery via WhatsApp when results are ready. 98% open rate vs 15% for email.
Prescription Reminders
Refill reminders for chronic medication. Adherence nudges for post-discharge medication schedules.
Discharge & Follow-up
Discharge summary delivery, post-operative care instructions, and follow-up appointment scheduling via WhatsApp.
Health Insurance Alerts
Claim status updates, TPA approval notifications, policy renewal reminders, and cashless pre-auth alerts.
Frequently Asked Questions
How do hospitals use SMS and WhatsApp for appointment management?
Hospitals and clinics send automated appointment confirmation SMS immediately after booking, a reminder 24 hours before, and a day-of reminder 2 hours before the appointment. WhatsApp is used for richer confirmations — doctor name, floor/room number, and a 'Reschedule' button. Automated SMS reminders reduce no-show rates by 30–40%, freeing up slots for other patients.
Is patient SMS communication HIPAA-equivalent compliant in India?
India does not have a HIPAA equivalent, but the Digital Personal Data Protection Act (DPDPA) 2023 requires consent before processing health data. ConnexBetter's platform supports consent-based messaging — opt-in at registration, opt-out on request — and all messages go through TRAI DLT-registered healthcare sender IDs. Message logs are retained for audit purposes.
Can healthtech apps use ConnexBetter for patient OTP login?
Yes. ConnexBetter's OTP API is widely used by healthtech platforms (teleconsultation apps, EMR systems, pharmacy apps) for patient login and prescription verification. OTP is delivered in under 3 seconds with voice OTP fallback for elderly patients on feature phones. The API supports /v1/otp/send and /v1/otp/verify endpoints with full webhook callbacks.
How are lab reports delivered via WhatsApp?
Diagnostic labs use WhatsApp Business API to send PDF lab reports directly to patients' WhatsApp — no app download required. The workflow: patient's sample collected → lab uploads report → automated API call sends PDF to patient's WhatsApp → patient taps to download. This replaces calling patients and waiting in queues, and the 98% WhatsApp open rate means reports are seen faster than email.
What types of healthcare providers use ConnexBetter?
ConnexBetter is used by multi-specialty hospitals (appointment and discharge alerts), standalone clinics (reminder sequences), diagnostic labs (report delivery and collection status), teleconsultation platforms (OTP login and session reminders), pharmacy chains (prescription ready and refill reminders), and health insurance companies (claim status and renewal reminders).
Reduce no-shows. Deliver reports faster. Improve patient experience.
Schedule a demo with our healthcare messaging specialist — see appointment reminder ROI in your first month.