Messaging Solutions for
Banking & BFSI in India
DLT-compliant SMS, WhatsApp Business API, and voice OTP for transaction alerts, KYC verification, loan reminders, and fraud notifications. Used by banks, NBFCs, insurance companies, and fintech across India.
< 3s
OTP delivery time
99.5%
OTP delivery rate
99.9%
Platform uptime SLA
TRAI
DLT compliant
BFSI Messaging Use Cases
From OTP to collections — how banks and fintech companies use ConnexBetter.
Transaction OTP & 2FA
Sub-3-second OTP delivery for NEFT, IMPS, UPI, and card transactions. Voice OTP fallback for feature phones. 99.5% delivery rate.
Account & Balance Alerts
Instant SMS/WhatsApp notifications for debit, credit, low balance, and large transaction events. Reduce branch and call centre load.
Fraud Alerts
Immediate fraud notification SMS when unusual activity is detected. Two-way SMS response for customer confirmation or dispute initiation.
EMI & Loan Reminders
Automated pre-due, on-due, and post-due EMI reminder sequences for NBFCs and housing finance companies. Reduce bounce rates.
KYC & Onboarding
Send KYC document links via WhatsApp, collect e-sign confirmations, and verify phone numbers with OTP during account opening.
Statement & Policy Alerts
Monthly statement summaries, credit card bills, insurance premium reminders, and policy renewal notifications via SMS and WhatsApp.
Channels for BFSI Communication
Transactional SMS
Regulatory-compliantBypasses DND. Registered sender ID. Sub-3s delivery. Required for OTP, transaction alerts, and balance notifications.
WhatsApp Business API
98% open rateRich notifications with account details, EMI schedule PDFs, and payment links. Customers respond directly in WhatsApp.
Voice OTP
Fallback channelAuto-triggered when SMS fails. Reads OTP aloud in Hindi or English. Works on feature phones without internet.
Email API
Document deliveryStatements, policy documents, and loan agreements delivered securely via email with open tracking.
Frequently Asked Questions
Is ConnexBetter's SMS service compliant with RBI and TRAI regulations for banking?
Yes. ConnexBetter is TRAI DLT-compliant with registered sender IDs and templates for financial services. All transaction alerts and OTP messages use dedicated transactional routes that comply with TRAI guidelines. For RBI compliance, our platform supports audit trails, message logging, and webhook delivery confirmations — giving banks the documentation required for regulatory audits.
How fast is OTP delivery for banking transactions?
ConnexBetter delivers OTP SMS to Indian mobile numbers in under 3 seconds on average, using dedicated high-priority transactional routes that bypass DND filters and promotional queues. For critical transactions, we support voice OTP fallback — automatically calling the customer if SMS fails — ensuring 99.5%+ OTP delivery even on feature phones.
Can ConnexBetter handle high-volume transaction alerts for large banks?
Yes. ConnexBetter's infrastructure scales to millions of messages per day. Enterprise plans include dedicated carrier connections (SMPP) capable of 10,000+ messages per second, 99.9% uptime SLA, and multi-datacenter failover. We support both REST API and SMPP v3.4 for high-throughput banking alert systems.
What types of banking messages can be sent via WhatsApp API?
Via WhatsApp Business API, banks and fintech companies can send: account balance alerts, transaction confirmations, EMI reminders and due date notifications, credit card statements, KYC verification links, fraud alert notifications, and loan disbursement confirmations. All outbound messages require pre-approved Meta templates.
How do NBFCs and insurance companies use SMS for collections?
NBFCs use automated SMS sequences for loan EMI reminders (sent 3 days before due date, on due date, and post-due), payment confirmation, and bounce alerts. Insurance companies use SMS for premium due reminders, policy renewal notifications, and claim status updates. ConnexBetter supports scheduled sending and template personalisation for automated collection workflows.
Built for the compliance needs of Indian BFSI
DLT-registered sender IDs, sub-3-second OTP, 99.9% uptime. Schedule a demo with our BFSI messaging specialist.