IVR Pricing in India (2026 Updated) - Cloud IVR Cost
IVR pricing in India starts at ₹1,200 per agent per month for unlimited calling plans, or ₹0.17 per call on pay-as-you-go, depending on call volume, telecom operator routing, and cloud infrastructure. Virtual number rental and setup fees are billed separately. If you are searching for transparent IVR pricing in India, this guide explains call charges, toll-free number cost, and volume discounts.
Voice Pricing
Inbound IVR
₹1200/ monthly
- Everything in Free:
- Multi-Agent Management
- Priority Routing
- Comprehensive Reporting
- Call Recording
- CRM Integration
- Data Security Compliance
- Call Queue Management
- Real-Time Monitoring
- User-Friendly Interface
- Call Alerts and Notifications
- Multilingual Support
- High Uptime Guarantee
Contact Center Solution
₹1700/ monthly
- Everything in Free:
- Smart Dashboard
- Custom Call Flow
- Call Monitoring
- Smart Call Routing
- Smart Agent Routing
- Call Forwarding
- Call Recording
- Automated Dialer
- Sticky Agent
- Click to Call
- CRM Integration
- Live Call Reporting
- Agent Productivity Analysis
Voice OBD
₹0.17 / Call
- Everything in Free:
- Personalized Voice Campaigns
- Interactive User Engagement
- Real-Time API Trigger on Keypress
- Comprehensive Delivery Reports
- Automated Call Scheduling
- Bulk Voice Broadcasting
- Multi-Language Support
- Call Retry Mechanism
- Dynamic Content Injection
- Call Recording
- Customizable Call Flow
- CRM Integration
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How IVR Pricing Works in India
IVR (Interactive Voice Response) pricing is structured around:
- •Per minute incoming call charges
- •Virtual number rental (monthly)
- •Toll-free number charges
- •Setup fees (one-time)
- •Call recording storage
Call routing in India is regulated under guidelines from the Telecom Regulatory Authority of India.
What is Included in IVR Pricing?
Most Cloud IVR plans include:
Enterprise plans may include:
IVR Pricing vs Call Center Setup Cost
| Feature | Cloud IVR | Traditional Call Center |
|---|---|---|
| Setup Cost | Low | High |
| Hardware Required | No | Yes |
| Scalability | Instant | Limited |
| Maintenance | Managed | In-house |
💡 Key Insight: Cloud IVR significantly reduces operational costs for startups and growing businesses.
When Should Businesses Use IVR?
IVR systems are ideal for:
- •Customer support automation
- •Order tracking systems
- •Lead qualification
- •Appointment booking
- •Missed call campaigns
Industries using IVR in India:
What Affects IVR Pricing?
1️⃣ Call volume
Higher volumes get better per-minute rates
2️⃣ Toll-free vs mobile number
Toll-free numbers have different pricing
3️⃣ Multi-level IVR complexity
More complex flows may affect setup costs
4️⃣ Call recording storage duration
Longer retention increases storage costs
5️⃣ Integration requirements
CRM and third-party integrations may add to costs
📊 Higher call volume = lower per-minute pricing.
Frequently Asked Questions
Find quick answers to your questions about our API services, integration, and support.
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ConnexBetter's cloud calling plans start at ₹1,200 per agent per month and go up to ₹1,999 per month, with unlimited calling on the plans. Pay-as-you-go IVR is billed at ₹0.17 per call.
Some providers charge a one-time setup fee, while others offer free setup with annual plans. Contact ConnexBetter for the current terms.
Toll-free numbers typically cost ₹999 to ₹2,000 per month plus per-minute call charges.
Yes. Cloud IVR removes hardware and maintenance costs and lets you scale agents up or down as needed.
IVR (Interactive Voice Response) is an automated phone system that greets callers, plays menus and routes calls using keypad or voice input, so customers get answers or reach the right agent without waiting.