WhatsApp Business API

[WhatsApp Business API]

Strengthen customer engagement with seamless WhatsApp Business API.

Move beyond one-way messaging. Engage customers interactively throughout their lifecycle for stronger connections and better results.

Exploring the Capabilities of the WhatsApp Business API

With the WhatsApp Business Platform, you can design and deploy conversational marketing, sales, or support use cases throughout the entire customer journey on WhatsApp over a single platform.

Promotional Messages

Share media like images and videos, allowing customers to review and choose multiple products or services.

Notify

Send out notifications eg. periodic account summary, policy expiry, delivery tracking information.

Execute

Carry out transactions such as travel bookings, rescheduling a delivery and account opening.

Flows

Minimize friction in messages. Provide customized booking and feedback experiences.

Retrieve

Get account balance, profile info, warranty details, tracking updates.

Interact

Assist customers with their questions, concerns, and clarifications.

Boost engagement and drive action with dynamic, rich messaging templates.

Carousels

A marketing template with up to 10 customizable carousel cards for quick product discovery and an immersive in-thread experience.

Multi Button

Highlight up to 10 options using WhatsApp Business's multi-button feature, allowing for swift navigation and an engaging user experience.

Limited Time Offers

A marketing template showing offer expiration dates, helping businesses keep promotions timely with countdown timers.

Benefits of WhatsApp Business Platform

[Media]

Rich Media Messaging

With the option of rich media messaging you can notify, transact and converse with customers using WhatsApp’s many features showcased here.

[Authenticity]

Verified Business

When you set up a business account, you have to add a number, website and other details associated with your business that customers can easily access. This information has to be authorized by WhatsApp to verify the authenticity of the information.

[Security]

Safety first always

WhatsApp values the privacy and security of customer data. Messages between WhatsApp users are protected with an end-to-end encryption protocol so that WhatsApp themselves and any third party cannot get access to the message.

FAQ's

Your one-stop shop for API questions. Get quick answers and expert support.

What is WhatsApp Marketing?

WhatsApp marketing is a strategy that involves using the WhatsApp messaging app to communicate with customers and promote products or services. It's a highly effective way to reach your audience directly and build relationships.

How is RCS Business Messaging different from SMS?

RCS Business Messaging offers an upgraded experience compared to traditional SMS. It supports rich media content like images, videos, interactive buttons, suggested replies, and carousels. It allows businesses to create more engaging and interactive messages, providing a better user experience for customers.

What are the benefits of RCS Business Messaging?

RCS Business Messaging provides numerous advantages for companies, including: – A better customer experience featuring rich media and interactive components. – Strengthened branding with the inclusion of business logos and color schemes. – Enhanced engagement through suggested responses and actionable buttons. – Capability to monitor message delivery and read confirmations. – Smooth integration with various business systems and APIs. – Customized and targeted messaging tailored to customer preferences.

How can businesses send RCS messages to their customers?

Available business numbers depend on the country you want to send your messages in. You can learn more details about the SMS conditions in each country here.

What kinds of content can I include in RCS messages?

With our RCS, you can include images, GIFs, videos, carousels, buttons, and even branding elements like logos. This allows you to create engaging messages that go beyond plain text, offering a more immersive experience for your audience.

Any questions left unanswered?

Ready to use WhatsApp Business Platform?

Reach more users and achieve higher engagement with WhatsApp

Ready to use WhatsApp Business Platform?

Reach more users and achieve higher engagement with WhatsApp

SMS API

RCS API

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